Delivery methods

Delivery policies

We are committed to mailing your order within 3 to 5 business days of receipt. If, for reasons of major force, we can not meet this deadline, we will contact you immediately. Shipments are sent to your home by Canada Post.

Products out of stock

We always try to keep a good amount of products in inventory. In addition, it is possible that a product falls out of stock at the time we process your order. In this case, we will track your order and keep you informed by email. If an O'lou product is out of stock, do not hesitate to contact us, and we will advise you when it comes back on our shelves!

Shipping cost

Shipping in Canada is free for orders of $150 and more.

Shipping rates are calculated according to the shipping address and to the weight of the package

0,0 à 0,2 kg > $7,50
0,2 à 0,5 kg > $11
0,5 à 0,1 kg > $13
1,0 à 5,0 kg > $19

USA + International
0,0 à 0,2 kg > $10
0,2 à 0,5 kg > $14
0,5 à 0,1 kg > $16
1,0 à 5,0 kg > $21

Delivery time

We will pack your order within 3 to 5 business days. In addition, the delivery time varies depending on the destination address. Contact us to ensure you receive your order in time for a special event.

To contact us

Emails should be addressed to Charlotte Bergere, O'lou's Founder (Allo!).